Frequently Asked Questions
Looking for information? Our FAQ covers everything you need to know about our products, payments, subscriptions, shipping, and returns. If you need further assistance, our support team is always happy to help. You can reach out to us by email at info@basicbastard.co.uk. We will get back to you promptly.
Orders & Shipping
Orders placed Monday to Friday before 3:00 pm ship the same day. Orders placed after 3:00 pm ship the next business day. We do not ship on weekends.
Once your order ships, you’ll receive a tracking number that you can use on the courier’s website to see its progress. You can also sign in to your account anytime to check the status of your current order or review previous orders.
Most of our parcels are letterbox friendly and usually arrives the next business day. Sometimes life (or the postal service) causes delays, but it’s rare.
For smaller orders under £20, delivery is just £2.50. Free shipping on orders over £20.
Nope. UK only. Which means no customs, no extra fees, no headaches.
We are a proud small business based in Scotland. Every order is carefully packed and shipped directly from us, and unlike print on demand products, our designs are pure art and 100% original.
Once your order ships, you’ll get a confirmation email. Delivery is usually next business day, so check your letterbox.
Larger orders or big boxes may not fit through the letterbox. The courier may deliver to a resident, safe place, or neighbour, depending on their policy. Please check with the courier to set your delivery preference.
We do not offer gift wrapping. However, our boxes are elegant and luxurious on their own, so no extra wrapping is necessary.
Returns & Refunds
Yes, you’ve got 14 days to change your mind. Check out our Refund Policy for the details.
Not at the moment. As a small business, we’re unable to cover full return costs, but don’t worry, the return process is quick and easy.
That’s on us. Email us at info@basicbastard.co.uk and we’ll fix it quickly.
Once your parcel is back with us and checked, we’ll issue your refund immediately. Banks can take up to 7 days to show it, but usually it’s quicker.
Subscriptions
Yes! THE SOCK HAMPER™ can be subscribed to for monthly or bi-monthly deliveries, giving you fresh socks on autopilot and saving you money compared to one time purchases.
No, an account is not required to subscribe. However, creating an account makes it easier to manage your subscription, pause or skip deliveries, and update delivery preferences.
Yes! You can adjust your delivery frequency, update payment details, or cancel your subscription anytime. If you have an account, this process is quicker and more convenient.
You can update your subscription anytime, including changing your delivery frequency, updating payment details, or pausing or canceling future deliveries. If you have an account, simply log in for quick and easy updates. If you don’t have an account, email us at info@basicbastard.co.uk and we’ll help make the changes for you.
You can cancel your subscription anytime by accessing your account or by contacting us. View our Subscription Policy for more information.
Payments
We accept major credit and debit cards, plus secure payment options (Apple Pay, Google Pay and PayPal depending on your browser). All payments are handled safely by our payment providers.
Nope. We don’t store your payment information, it’s securely handled by our payment processor.
Other Good Stuff
You do not need an account to place an order, but creating one makes re-ordering and tracking easier.
You can see what information we hold about you, including your name, email, phone number, and delivery address, by using the “Sign in” option on our website. We’ll send a one-time code to your email, which lets you access your past orders and manage any subscriptions or upcoming deliveries easily. If you prefer, you can also email us at info@basicbastard.co.uk and we’ll help you access or update your information.
Currently, no, we operate fully online. However, we do attend markets and pop-ups occasionally, and we announce these events on our website and social media.
Email us at info@basicbastard.co.uk as soon as possible. If your order hasn’t shipped yet, we’ll update it. If it’s already gone, it’s probably too late.
Absolutely! You can email us at info@basicbastard.co.uk or use the Contact form on our website. We would be happy to answer any questions you may have.
No! Our sign in and account creation process is completely passwordless. You will receive a one-time code that lets you sign in quickly and securely. Creating an account works the same way, making signing in simple and hassle free every time.
Most of our products are part of limited collections. Once a design sells out, it won’t be restocked. Once it’s gone, it’s gone forever.
Not at the moment, but perhaps in the future if circumstances allow.
Our sign in and sign up process is completely passwordless. Simply click “Sign in”, type in your email and you will receive a one time code. Enter the code and you are in, simple as that. Once signed in, you can set up your address, payment method and anything else you need.
For any questions or concerns, please email us at info@basicbastard.co.uk or write to us at:
BASIC BASTARD™
Office 202, 18 Young St, Unit LGE
EH2 4JB, Edinburgh, Scotland
